FAQ's

What currency are the prices do I see in the site?
All prices are in CAD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at  
sales@emkaofoods.com


I am not in love with my order, can it be returned? What if there is an issue?

If you are dissatisfied with a Product for any reason, please email us at sales@emkaofoods.com immediately upon receipt.  Items returned due to customer error can be returned at the customer’s expense. These items must be in their original condition and packaging when received by EMKAO FOODS INC in order to receive credit. Unacceptable returns will be returned to the customer at the customer’s expense. All returned items are subject to a 25% restocking fee and MUST HAVE and REQUIRE a return authorization code.  Custom Orders; Custom items are not returnable. A 100% non-refundable deposit is required at time of order. 
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.


Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@emkaofoods.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

Do you ship internationally?

Yes. We work with a variety of carriers. For more questions please email  sales@emkaofoods.com

Do you offer discounts?

We offer discounts on a case-by-case basis. We offer 10% to all the first orders placed and, 20% at the 10th order placed.  Please reach out to sales@emkaofoods.com to make your request.

Do you make in-kind donations?

Yes, we love to support various causes and organizations. Please contact us at info@emkaofoods.com to let us know what you have in mind.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@emkaofoods.com and we will be happy to assist you in any way we can. 
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.