Refund policy

Effective date: January 2021

Contact: info@emkaofoods.com

1) How to Request Support

To initiate a request, email info@emkaofoods.com and include: - Your order number and proof of purchase - A brief description of the issue - Photos of the product and packaging (required for damage claims)

2) Perishable / Food Products — Change-of-Mind Returns

Due to food safety requirements and the perishable nature of many of our products, we do not accept returns or exchanges for change of mind (e.g., ordered by mistake, no longer needed).

3) Damaged Goods (Shipping Damage)

If your order arrives damaged, you must notify us within 5 days of delivery. Please include clear photos of: - The damaged item(s) - The outer box/packaging - The shipping label

If approved, we will provide a resolution at our discretion, which may include a replacement or refund.

4) Incorrect or Missing Items

If you receive an incorrect item or your order is missing items, please contact us within 5 days of delivery so we can investigate and correct the issue.

5) Store Credit (Customer Purchases Only)

Store credit is available for customer (retail) purchases only and must be requested within 30 days of delivery.

Store credit is not available for wholesale/bulk orders unless explicitly agreed in writing.

6) Wholesale / Bulk Orders

For wholesale and bulk orders, all sales are generally final. Any issues (damage, incorrect items, or shipping concerns) must be reported within 5 days of delivery.

7) Shipping Delays & Carrier Issues

Once a shipment has been handed to the carrier, delivery timelines may be affected by factors outside our control (carrier delays, customs, weather, etc.). We will support you with tracking and carrier follow-up where possible.